Refund Policy

At AURELLE, we want you to be satisfied with your purchase. This Refund Policy outlines your rights and our process in line with UKconsumer law.

Returns

You have the right to return unused products within 14 days of receiving your order for a refund, in accordance with the Consumer Contracts Regulations. Items must be unopened, unused, and in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used beauty and personal care products, unless the item is faulty or damaged.

Faulty or Damaged Items

If your product arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery. We will offer a replacement or full refund where appropriate.

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item is faulty.

Return Shipping

Customers are responsible for return postage unless the item is faulty or incorrect.

How to Request a Refund

To request a return or refund, please contact us at [insert email address] with your order number and reason for return.